Methods of resolving disputes in e-commerce – the evolving approache to alternative dispute resolution Abstract: The progress of the Internet has revolutionized the way business is conducted, leading to a dynamic and transformative phenomenon known as electronic commerce or e-commerce. E-commerce refers to the process of buying, selling and exchanging goods, services and information via electronic networks, primarily the Internet. It transcends geographic boundaries, enabling seamless transactions around the world and creating new avenues for economic growth. At the same time, the legal framework governing e-commerce, aptly named e-commerce law, plays an indispensable role in regulating, facilitating and securing these digital transactions. The Electronic Commerce Act aims to establish rules that ensure the fair and secure conduct of e-commerce transactions, fostering trust between parties and mitigating potential legal or other disputes. It is a dynamic field that is constantly evolving to address new challenges brought about by technological advances, new business models and changing consumer behavior. In the field of e-commerce, disputes are an inevitable aspect of digital transactions. Resolving these disputes is critical to maintaining trust, protecting consumer rights, and ensuring the smooth functioning of online commerce. In this paper, the authors discuss the necessity of creating new dispute resolution mechanisms in the field of interaction between e-commerce entities. The goal of the research is to point out the necessity of the evolution of traditional legal mechanisms for dispute resolution, that is, the creation of new innovative solutions that will functionally contribute to the further development of e-commerce. The focus of the paper is to acknowledge the existence of alternative disputes resolution, as more effective way of resolving disputes in e-commerce. eng https://unilib.phaidrabg.rs/o:9799 doi:10.5281/zenodo.10475605 ISBN: 978-92-44513-83-5 2024 Challenges and problems of modern science: XII international scientific and practical conference number: 12 startpage: 78 endpage: 84 http://creativecommons.org/licenses/by-nc/4.0/legalcode London: World of Conferences Mirković, Predrag Stojšić Dabetić, Jelena Keywords: digital society, e-commerc, legal protection mechanisms, legal remedies, alternative dispute resolution models. application/pdf 557346 bytes info:eu-repo/semantics/conferenceProceedings